Shopping Information

How do I place an order on Isthambul.com?

Placing an order on Isthambul is simple. Just follow these steps:

1-Sign In / Register in the upper right-hand corner of Isthambul.com. If you’re a returning Isthambul .com member, please enter your email address and password. If you’re a new Isthambul.com member, select “Create Account,” then enter your email address and your choice of password. You’re now ready to start shopping!

If you do not receive the confirmation message within a few minutes of signing upplease check your Junk/Bulk/Spam E-mail folder just in case the confirmation email got delivered there instead of your inbox.

2-Once you’re signed up, you can begin shopping! Search for merchandise by selecting a product category on the right-hand side of the page, or by using the search box with the name of an item or its item number.
3-When you find an item you’d like to purchase, choose your quantity and select “Add to Cart.” You’ll then receive a notification confirming that the item has been added to your cart. You can select “Continue Shopping,” or, if you’re done shopping and ready to checkout, select “View Cart.”
4-When you’re done shopping and ready to checkout, select “Cart” at the top right corner of the page, then select “Checkout.”
5-Enter your shipping and payment information, then select “Continue to Review Order.”
6-Carefully review your order then select “Place Your Order.”
7-After completing your purchase, you’ll receive an order confirmation email with your order number.

When will I receive my order?

We deliver direct to your door, order today before 11:00am and we deliver the same day. Deliveries on Monday to Saturday.

For detailed information, please review our Delivery & Shipping page.

How can I check the status of my Isthambul order?

You’ll find the status of your Isthambul.com orders by selecting My Orders within “My Account.” Or, you can click Order Tracking near the bottom of the Isthambul.com homepage and sign in with your email address and password.

If the Order Status still shows “Processing,” your order is still being processed. It’ll change to “Completed” once it’s turned over to the shipper and has tracking information available. Simply click the order number for more detailed information.

Where are your products from?

We have multiple suppliers. These consist of licensed manufacturers and importers.

Some of our products are imported from abroad by our suppliers. Other products are produced by our suppliers who have been working on pork products for many years.

Rest assured all health and hygiene conditions are supervised by the Ministry of Health in Turkey.

How do we deliver in hot weather?

We use ice blocks in our delivery boxes. We also keep all delivery boxes in Icebox. Your order is delivered to your address in 2-3 hours (in Istanbul) by our courier so will not defrost before it is delivered to you.

Which cities do you ship to?

We will deliver to the following cities: Ankara, İzmir, Antalya, Bursa, Çanakkale, Balıkesir, Edirne, Eskişehir, Kocaeli, Tekirdağ, Yalova. The minimum order amount for cities outside of Istanbul is 499TL

We only accept credit cards and bank transfers for orders placed outside of Istanbul.There is no cash payment option.

I ordered from outside of Istanbul. What happens if the courier company does not deliver my order within 24 hours?

We work with Yurtiçi Kargo for your orders outside of Istanbul. We deliver your orders every day from Monday to Thursday. Normally, you should receive your order the next day. However, during this period there may be delays as cargo companies are very busy.

If you have ordered frozen products on our website, they may defrost after 24 hours. The ice cassettes we use in your package protect your products for a maximum of 24 hours.

If you ordered outside of Istanbul (from Ankara or any other city), you are entirely responsible for tracking your order. The day after you receive your order tracking code from us, you should call the cargo company branch and check whether your order can be delivered. If necessary, you should go and get your package yourself from the cargo branch. If for some reason your order is delayed and the products have defrosted, never refreeze. Keep them in the fridge and consume within 48 hours. You can also put them back in freezer after cooking.

If you haven’t ordered frozen products, you should not have any problems for up to 48 hours.

Isthambul can not accept any liability if products defrost due to unforeseen delays with the cargo company.

Payment Information

How do I pay for my order?

We accept international credit cards and “cash on delivery” (for Istanbul only). Pay by cash and get 5% discount.

Do you have another payment method?

If you are having a problem with payment, please contact us without hesitation.

Why does my credit card statement show my order amount in USD?

The prices shown are in Turkish Lira. If you select cash on delivery you will pay in Turkish Lira. If you select to pay by international credit card the order amount will be converted to USD as this is automatically done by the credit card company.

Orders and Returns

What is your cancellation and refund policy?

If you are unhappy with a product once it has been delivered, then please contact us on the day of delivery or latest the next day.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

For detailed information, please visit our Refund Policy page.